Help Centre

Find a place on the search page, book a viewing, and once the manager marks the viewing as done you can apply. If the manager approves your application, you sign the lease and make your first payment from your dashboard.

You upload a passport or government-issued ID when you sign up. The manager meets you at the property and decides on your application, so your identity has to be approved before you can book a viewing or apply. If your document is rejected, your dashboard tells you why and lets you upload a new one.

Pick a time at least 2 hours from now and within the next 60 days. The manager confirms or declines the request, and you can follow it under Viewings in your dashboard. You can cancel a viewing while it is still upcoming.

Stays run from 7 days up to 24 months. The move-in date has to be at least 48 hours away, so the manager has time to review your application, and no more than 12 months ahead. What your dates will cost is shown before you apply.

The manager approves or denies your application. If it's approved, a lease is created with the rent, deposit and dates, and it appears under Applications waiting for your signature.

Rent is paid by Direct Debit from a UK bank account, through Stripe's secure checkout. Stripe holds your bank details; we only keep a reference to each payment, such as the last 4 digits of the account.

Monthly, on the same day of the month as your move-in date. Part months are charged at the monthly rent divided by 30 for each day, and never more than a month's rent. You aren't charged for your move-out day.

Stays of a month or more take a security deposit, charged together with your first payment. Stays shorter than a month don't. Protecting the deposit in a government-approved scheme is the manager's responsibility.

A Direct Debit takes a few business days to clear. We only show a charge as paid once your bank confirms it, and we'll let you know if it's declined so you can try again. A payment that's processing isn't marked overdue.

Refunds aren't automatic. If you think you've been charged in error, speak to the manager first, or contact us. An approved refund goes back to your original payment method.

Go to Services in your dashboard. You can request services for the property you currently rent once your first rent payment has been made. Cleaning requests need a date, time, type of clean and estimated hours.

Open Jobs in your dashboard to see open requests, claim the ones you can do, and update their status as you go. Claiming a job is a commitment to carry it out. You can mark a job completed from the day it's booked for.

These accounts are created by invitation only. The invitation is sent to one email address and only works for that address. If you're interested in working with us, get in touch.

Go to Settings, then Security. If you sign in with Google, your password is managed by Google instead.

Change your password, then use "Sign out of all devices" under Settings, Security. That ends every session, including this one. Then let us know.

Yes. Under Settings, Notifications you can switch off emails for messages, viewings, service requests and new applications. Emails about rent, payments, leases, identity checks and application decisions always go out, and every notification still shows in your dashboard.

Both are under Settings, Account. Deactivating your account doesn't end a lease you've signed. See our Privacy Policy for what we keep and for how long.