Terms of Service

The Platform is intended for users who are at least 18 years old. By using the Platform, you confirm that you are 18 or older and that you have the legal capacity to enter into these Terms. You also confirm that the registration information you provide is true, accurate, and complete, and you agree to keep it up to date. If information you provide turns out to be false or misleading, we may suspend or terminate your account.

You need an account to use most of the Platform. You can sign in using an email and password or, if you prefer, a Google account; either way, you are responsible for keeping your login credentials confidential and for all activity under your account. Manager, Cleaner, and Handyman accounts are created by accepting an invitation sent to a specific email address; that invitation link is personal to you and must not be shared or transferred to anyone else.

2.1 Tenants can search and favourite listings, submit rental applications, sign leases, pay rent, and submit cleaning or maintenance requests for the property they occupy.

2.2 Managers can list properties, review and decide on applications, manage leases, and view rent payment status for their properties.

2.3 Cleaners and Handymen can view and claim cleaning or maintenance requests and update their status as work is carried out.

You may deactivate your account at any time from your account settings. We may also suspend or deactivate an account that breaches these Terms.

We provide the technology that lets Managers, Tenants, Cleaners, and Handymen find each other, communicate, and transact. We are not a letting agent, landlord, tenant, cleaning company, or party to any tenancy agreement, cleaning job, or maintenance job arranged through the Platform, and we do not take possession of, inspect, or guarantee the condition, legality, or availability of any property listed.

A lease created through the Platform is a tenancy agreement directly between the Manager (or the landlord they represent) and the Tenant, and it is governed by the housing law that applies to that tenancy. Managers are solely responsible for complying with their legal obligations as a landlord or agent, including, where applicable in England and Wales, protecting the Tenant's deposit in a government-approved tenancy deposit scheme within the legal time limit, holding any required safety certificates (such as gas safety and EPC), and carrying out right-to-rent checks. We do not verify or guarantee that a Manager has done so, and we recommend Tenants confirm this directly with their Manager.

Managers are responsible for the accuracy of the information they list, including price, description, photos, amenities, and availability. We do not independently verify listings, and details may change or contain errors. If you believe a listing is inaccurate or misleading, please contact us.

Submitting an application does not guarantee approval. Managers decide whether to approve or deny an application at their discretion. If approved, a lease is created recording the rent, deposit, and lease term. Ending a lease early, renewing it, or resolving a dispute about its terms is a matter between the Tenant and the Manager; we may provide records (such as the lease and payment history) but do not adjudicate tenancy disputes.

Rent is charged monthly, on the same day of the month as your move-in date, at the monthly rent shown on the listing. Where a stay is shorter than a month, or runs past its last full month, the remaining days are charged separately at the monthly rent divided by 30 for each day, and never more than one month's rent. No rent is charged for your move-out day. The security deposit is charged together with your first payment; stays shorter than a month don't take a security deposit. What your chosen dates will cost is shown before you submit an application.

Rent is charged in British Pounds (GBP) and collected by Direct Debit through Stripe's hosted checkout, under the Bacs Direct Debit scheme. The first time you pay, you authorise us to collect that and future rent from the UK bank account you provide. We never see or store your account number or sort code — Stripe collects and holds those directly; we retain only a reference to the payment (such as the last 4 digits of the account) together with the amount and date, so you and your Manager can see payment history and download receipts.

Unlike a card payment, a Direct Debit does not clear immediately — it typically takes a few business days for your bank to confirm it, and it can still be declined during that window (for example, for insufficient funds). We show a charge as paid only once it is confirmed, and will notify you if a payment is declined so you can try again.

Charges are generated against your lease on a recurring schedule tied to your lease's start date. It is your responsibility to pay each charge by its due date; overdue charges are marked as such on your account and may be visible to your Manager. A charge already being processed by Direct Debit is not marked overdue while that payment is awaiting confirmation.

Where a Manager has connected a property to their own Stripe payout account, rent we collect for that property is paid out to that account rather than retained by us, minus an estimated payment processing fee that the Manager (or the property owner they represent) bears. We do not charge Tenants an additional fee for paying rent.

Refunds are not automatic and are not guaranteed. Where a refund is approved — for example, to correct a billing error or resolve a dispute with your Manager — it is processed back to your original payment method through Stripe, and your payment record and notifications will reflect the refunded amount and whether it was a full or partial refund. If a fully refunded charge related to rent still due, that amount becomes outstanding again.

Where a lease includes a security deposit, it is collected through the Platform alongside the first rent charge and is held toward the Manager's or landlord's obligations under the tenancy, not by us as a stakeholder or scheme. As set out in Section 3, protecting the deposit in accordance with applicable law is the Manager's responsibility.

Tenants can submit cleaning or maintenance requests for their property, which independent Cleaners or Handymen may claim and complete. Cleaners and Handymen are independent users of the Platform, not our employees, contractors, or agents, and we do not supervise, insure, or guarantee the quality, safety, or completion of any service they provide. Claiming a request is a commitment to carry it out; repeatedly claiming and failing to complete requests may result in account suspension. Any dispute over the quality of a service, access to the property, or damage that occurs during a visit is between the Tenant, the Manager, and the Cleaner or Handyman involved.

We may ask Tenants to verify their identity by uploading a government-issued ID or passport before an application is approved. You confirm that any document you submit is genuine, current, and belongs to you. Submitting a false or altered document is a serious breach of these Terms and may result in immediate account termination.

The Platform includes in-app messaging between users (for example, between a Tenant and a Manager) and in-app notifications about things like application decisions, payment due dates, and service request updates. Manager, Cleaner, and Handyman accounts are created through time-limited invitation links; using an invitation that was not sent to you, or sharing your own invitation with someone else, is not permitted.

You agree not to:

• Submit false, inaccurate, or misleading information, including in an application, listing, or identity document
• Use another user's account, invitation, or credentials without authorisation, or sell or transfer your own account or profile
• Harass, threaten, abuse, or discriminate against another user — including refusing or disadvantaging a tenant or applicant on the basis of race, colour, religion, sex, disability, familial status, national origin, or other legally protected characteristic
• Claim a service request and fail to complete or fulfil it
• Use the Platform to advertise or sell goods or services unrelated to renting a property or requesting cleaning/maintenance through it
• Scrape, systematically extract, or data-mine content from the Platform, or use bots, scripts, or other automated means to access it
• Attempt to circumvent, disable, or interfere with security features, or reverse engineer any part of the Platform's software
• Upload viruses or other malicious code, or otherwise disrupt the Platform's operation
• Impersonate another person or misrepresent your affiliation with any person or entity

We may investigate suspected violations, remove content, and suspend or terminate accounts involved, and we may report unlawful activity to the relevant authorities.

You may upload content to the Platform, such as property photos, a profile photo, application messages, or chat messages ("Content"). You retain ownership of your Content, and you confirm that you have the right to upload it and that it does not infringe anyone else's rights or violate Section 12.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display your Content solely to operate the Platform — for example, showing a Manager's property photos to prospective Tenants, or a user's profile photo to other users they interact with. This licence ends when you delete the Content or your account, except for copies we must keep for legitimate records (such as an archived lease or payment) or as required by law. We may remove Content that breaches these Terms.

Aside from Content you upload, the Platform — including its software, design, and branding — belongs to us or our licensors and is protected by copyright, trade mark, and other laws. We grant you a limited, non-exclusive, revocable licence to access and use the Platform for its intended purpose. You may not copy, modify, distribute, or create derivative works from the Platform itself without our written permission.

If you believe material on the Platform infringes your copyright, contact us at the details in Section 26 with enough information for us to locate and assess the material.

The Platform relies on third-party services to operate, including AWS Cognito (sign-in), Stripe (payments), and Mapbox (maps and address lookup). We are not responsible for outages, errors, or acts of these providers, though we work with providers we consider reliable. Links to external websites are provided for convenience only; we do not endorse and are not responsible for their content.

We may monitor use of the Platform for violations of these Terms, remove or restrict access to content, suspend or terminate accounts, and take legal action where appropriate, in each case at our discretion and without prior notice where we reasonably believe it is necessary to protect the Platform or its users.

Our Privacy Policy explains what personal information we collect and how we use it, and is incorporated into these Terms by reference.

These Terms apply for as long as you use the Platform. We may suspend or terminate your access at any time, with or without cause, including for breach of these Terms. Terminating your Platform account does not end a tenancy, lease, or other obligation you have outside the Platform to another user — those continue to be governed by the agreement between you and that user, and by applicable law. Sections that by their nature should survive termination (such as Sections 13, 14, 20, 21, and 22) do so.

We may change or discontinue features of the Platform at any time. We may also update these Terms from time to time; if we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Platform or by email. Continuing to use the Platform after a change takes effect means you accept the revised Terms. We do not guarantee the Platform will be available at all times and are not liable for reasonable downtime, such as for maintenance.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AS SET OUT IN SECTION 3, WE DO NOT GUARANTEE THAT ANY MANAGER HOLDS VALID TITLE TO A PROPERTY, HAS AUTHORITY TO LEASE IT, OR COMPLIES WITH APPLICABLE LANDLORD OBLIGATIONS, AND WE DO NOT GUARANTEE THE QUALITY, SAFETY, OR COMPLETION OF ANY CLEANING OR MAINTENANCE SERVICE ARRANGED THROUGH THE PLATFORM. NOTHING IN THIS SECTION LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFIT OR LOST DATA, ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE LESSER OF THE AMOUNT YOU HAVE PAID TO US OR £900. If you are a consumer resident in the UK or EU, nothing in these Terms limits any statutory right that cannot lawfully be limited, and some or all of the limitations above may not apply to you as a result.

You agree to indemnify and hold us harmless, including our officers, employees, and agents, from any claim or demand (including reasonable legal fees) made by a third party arising out of your Content, your use of the Platform, your breach of these Terms, or your violation of another person's rights.

These Terms are governed by the laws of the United Kingdom. If you are a consumer habitually resident in the EU, you also keep the protection of any mandatory consumer-protection law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of London, meaning you may bring a claim to defend your consumer rights in the UK or in the EU country where you live.

Before starting a formal dispute process, we agree to first try to resolve any dispute informally for at least 30 days by written notice to the other party. If that does not resolve it, and to the extent this is enforceable for you under the law described above, the dispute will be referred to a single arbitrator under the Arbitration and Internal Rules of the European Court of Arbitration, seated in London, in English. Claims relating to intellectual property, theft, unauthorised use, or a request for injunctive relief are not subject to informal negotiation or arbitration. Nothing in this section limits a consumer's right to bring a claim before the courts described above.

By using the Platform, you consent to receive communications from us electronically, including by email and in-app notification, and you agree that these satisfy any legal requirement that such communications be in writing.

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Platform. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Using the Platform does not create a partnership, employment, or agency relationship between you and us.

If you have questions about these Terms, contact us at:

E-VISION CONCEPT LIMITED
2 Bathurst St, Tyburnia, London W2 2SD, England
Phone: 020 3715 5513

info@evisionconcept.co.uk